§ 76-35. Maintenance of office in county required.

The grantees shall provide, at a minimum, the following services to handle consumer and user complaints:

(1)

Each grantee shall maintain an office in the county, which shall be open during all usual business hours, have a publicly listed telephone, and be so operated that complaints and requests for repairs may be received on a 24-hour basis.

(2)

Each grantee shall maintain a repair and trouble-shooting force capable of responding to subscriber complaints or requests for repair service within 24 hours after receipt of the complaint or request. No direct charge shall be made to the subscriber for this service.

(3)

Each grantee shall ensure that all subscribers, programmers, and members of the general public have recourse to a satisfactory hearing of any complaint. Each grantee shall present to the county, no later than three months after the grant of a franchise hereunder, a set of rules, regulations, and procedures concerning the handling and settling of complaints. Provided, further, that each grantee shall provide its subscribers with copies of procedures for filing complaints, and shall provide additional copies to any person on request.

(Code 1983, § 33-4-4)